Assistant Front Office Manager

The Novotel London Bridge is hotel is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre. 

An exciting opportunity for a Assistant Front Office Manager has arisen at Novotel London Bridge. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our team in Novotel London Bridge. As the  Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.

Ideal candidate would: 

- Oversee and manage all front office operations, including reception and guest services

- Lead, train, and motivate the front office team to deliver outstanding customer  service

- Develop and implement strategies to enhance guest satisfaction and loyalty

- Manage guest complaints and concerns, ensuring prompt and effective resolution

- Collaborate with other departments to  ensure seamless guest experiences

- Oversee scheduling and staffing to maintain optimal productivity and service levels

- Implement and maintain standard operating procedures for the front office

- Manage departmental budgets and financial performance

Great talent deserves great rewards so here's just some of what we are able to offer:

- Training and development programmes

-  Discount card to be used in Accor hotels worldwide 

-  Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

-  Meals on duty

-  Uniforms and dry cleaning

-  Recommend a friend scheme

-  Employee Advisory Service

-  Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.

We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.