- Full-Time
- Permanent
- IBIS
- Rooms
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ibis Schiphol Amsterdam Airport, Badhoevedorp, Netherlands
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REF50531B
Assistant Front Office Manager
Region
Europe and North Africa
Are you ready to join one of the largest hotels in the BeNeLux, with 644 rooms, 3 restaurants, a bar, and Banqueting and Take Away services? Do you thrive in a fast-paced environment, and do you have a passion for hospitality and exceptional guest service? If you're ready to take on a new challenge and contribute to the success of our hotel, then ibis Airport is looking for you as our new Assistant Front Office Manager!
This is what you will do:
As our Assistant Front Office Manager, you understand that every guest interaction matters, and you’re committed to making their experience memorable. Working alongside our Front Office Manager, you'll play a key role in leading our Front Office team, overseeing smooth check-ins and check-outs, and ensuring the highest standard of guest service throughout the day and night. You’ll be the connection between the Front Office Manager, a team of supervisors, and around 20 enthusiastic front-office staff.
Your responsibilities will include training and coaching team members to create a welcoming atmosphere, coordinating daily operational tasks, and optimizing scheduling for every shift to ensure smooth operations. You’ll also take ownership of guest feedback, identifying areas for improvement and leading initiatives to boost guest satisfaction and team engagement. Additionally you will assist the Front Office Manager with administrative tasks.
As a people manager, you’ll have an important role in coaching and developing your team. At the end of the day, you’ll know you’ve created a seamless experience for our guests, thanks to your organizational skills, positivity, and the team spirit you inspire.
This is you:
We are looking for an Assistant Front Office Manager who is guest-oriented, positive, and thrives in a lively environment. You are a people-oriented leader with strong communication skills preferably in both Dutch and English. You are commercially minded, always looking for ways to enhance guest satisfaction and operational efficiency. You work well under pressure and have a flexible approach, able to lead effectively across rotating shifts.
In addition, you bring:
- A completed HBO degree in Hospitality, Hotel Management, or a related field
- Minimum of 3 years’ experience in a supervisory role within front office or hospitality management
- A passion for Hospitality!
What’s in it for you?
- Competitive salary in scale VII of the Hospitality CLA;
- As part of the Accor family, you’ll enjoy discounts on stays, food, and drinks at Accor hotels worldwide;
- Travel allowance from 5 km one way, plus free parking if you drive to the hotel;
- Plenty of opportunities to grow and develop within your role, the hotel, and the larger Accor group;
- We’ll also provide lunch or dinner, a solid pension scheme, and the chance to experience our hotel as a guest with the ibis Employee Experience program!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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