Butler

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Reporting to the Head Butler, responsibilities and essential job functions include but are not limited to the following: 

• Ensure guests receive prompt, courteous, pro-active and personalized service
• Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipments, perishables, stationary
• Check the expiry dates of all perishables and practice optimum usage of resources
• Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
• Maintain appearance, discipline and efficiency at all times
• Ensure that consumption of guest supplies is under control
• Practice tactful up-selling of hotel products and facilities
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated
• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
• Ensure good regular communication amongst the team and Resident Service Manager
• Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required
• Attend daily briefings and note information about guests and functions in the hotel
• Fully understand the difference in guest levels (VIPs) and Room Categories
• Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
• Respect guest privacy and do not discuss guests’ private information with colleagues
• Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
• Report any Lost and Found to the Supervisor and Housekeeping Coordinator
• Maintain all reports and records and meet deadlines
• Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
• Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
• Check all items (amenities/ laundry etc.) before delivering them to the guests
• Offer information about various hotel facilities and services to guests
• Demonstrate discretion and courtesy when entering into the private space of guests
• Adhere to OH&S policies and procedures

• Good organizational skills
• Good level of engagement with guests
• Ability to manage a multi-cultural workforce
• High level of integrity, enthusiasm, dedication and support for continuous improvement
• Flexible management style to meet challenge of a changing work environment
• Good knowledge of the entire Housekeeping Operations
• Must be a self-starter, coach & mentor who can inspire the team to perform their best
• Knowledge of Opera Property Management System preferred
• Post Secondary education
• Good Housekeeping and Guest Relations knowledge
• Minimum 3 years experience in a similar capacity in a luxury hotel environment

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