- Full-Time
- Permanent
- Rooms
- ACCOR
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Hôtel Mercure Lyon Centre Saxe Lafayette, Lyon, France
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REF1432R
Assistant(e) chef de réception
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Tu souhaites rejoindre un hôtel 4* du groupe Accor, situé dans le centre de Lyon alors ce challenge est pour toi ! Le Mercure Saxe dispose de 156 chambres, 10 salles de séminaire, un bar et un restaurant.
Tes missions principales seront d’accueillir le client dès son arrivée avec prévenance, bienveillance, attention, et contribuer par une relation chaleureuse et personnalisée à sa fidélisation ; faire vivre les concepts de la marque au quotidien, en respectant l’ensemble des process internes ; gérer les tâches administratives liées à la réception
Directement rattaché(e) à la cheffe de Réception, tu as pour rôle en tant qu’assistant chef de réception de l’assister et d’accompagner une équipe d’une quinzaine de personne au quotidien.
Tes missions seront principalement :
- Manager et animer en binôme avec la cheffe de réception l’équipe de réception (également co-animer l’équipe de voiturier avec le responsable voiturier) - environ 15 personnes, accompagner les réceptionnistes sur la technique du poste en transmettant ton expertise/savoir et ta passion pour le métier
- Assurer aux côtés de la cheffe de réception les tâches de gestion administrative et comptable, les recrutements, la mise en place de nouveau process, la gestion des corpos et du RM
- Assurer l'accueil et le bon déroulement du séjour des clients, avec prévenance et attention, dans le respect des procédures internes
- Accompagner nos clients et nos équipes dans le voyage Heartist, afin de leur faire vivre des expériences inoubliables
- Veiller à la bonne gestion des réservations, s’assurer des réservations en portefeuille et anticiper afin d’optimiser le chiffre d’affaires
- Gérer les conflits clients
- Gérer les débiteurs divers : gérer les factures, les règlements et assurer le suivi
- Veiller à faire respecter les process d’audits
- Atteindre les objectifs qualitatif et quantitatif du service et de l’hôtel.
Tu te vois :
- Accro au travail en équipe
- Passionné par le client
- Avec une âme de leader
- A la recherche constante de la satisfaction client / qualité
- Créatif et force de proposition
- Bon commercial
L’équipe aimerait de toi :
- Une bonne communication
- Apprendre de tes connaissances
- Du soutien dans leur quotidien
- Que tu les « boostes » et les accompagnes
Bon niveau d'anglais impératif
Maitrise de FOLS & des outils ACCOR est un +
Expérience en réception ou poste similaire exigée
Nous offrons:
- Un environnement de travail dynamique et convivial
- Possibilités d'avancement professionnel
- Formation continue pour développer vos compétences
- Salaire sur 13 mois + prime sur les résultats de l’hôtel + prime sur les résultats du groupe + prime d’objectifs personnel + avantages du groupe et bien d’autre !
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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