Team Leader - Housekeeping

• JOB PURPOSE

• Responsible for supervising the daily operations and managing the work of associates.
• Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.
• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
• Responsible for maintaining assigned area clean and defect free as per LRA standards.
• Empowered to take operational decisions related to guest handling and team handling.
• KEY OPERATIONAL RESPONSIBILITIES

Financial- 

• To ensure that weekly store is withdrawn as per the budget.
• To ensure stock in pantry is maintained as per the par.

Operational-

• Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the LRA standards, safety and security norms.
• To ensure that occupied rooms are serviced as per guest movement
• To ensure departure rooms are serviced based on the arrival time of the next guest.
• To ensure maintenance checks and corrections are done and plan preventive maintenance.
• Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
• Also check that equipments are given proper care and maintenance while being used. 
• Adopts the established procedure for lost and found articles.
• Ensures adherence to environmental procedures.
• Co-ordinates single point entry.

• Conducts training as an ongoing process.
• Conducts regular and timely inventories.
• Maintains a record of all assets in the area of responsibility.
• Generates monthly reports.
• Ensure proper handover /communication between various shifts.
• Responsible for key control and issue.
• Ensures that all guest complaints and requests are dealt promptly and efficiently.

Business plan /Analysis

• Analyzing all guest complaints and feedbacks.
• Should be aware of companies business plan
• Should be aware of hotels financials

Team Management

• Ensures maximum efficiency of the staff working under him/her.
• Coordinates the movements of contractors within the hotel.
• Establish staff requirements for a shift, based on the need.
• Grooming checks.
• Organize team motivational activities
• To meet team on one on one basis regularly.

General Duty

• To maintain good working relations with front office and uniformed services.
• Should have a quick response in handling of emergency situations.
• To have a complete knowledge of facilities available in-house.
• Must be thorough on fire and safety procedures.
• To have high level of administrative accuracy.
• Assists in filing and updating of records.
• Adheres to hygiene standards.
• Ensures that personal grooming is adhered as per standards.