1. Full-Time
  2. Permanent
  4. Rooms


Pullman New Delhi Aerocity, New Delhi, India



Team Leader - Housekeeping



This vacancy has now expired. Please see similar roles below...

Job Description

  • Responsible for supervising the daily operations and managing the work of associates.
  • Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.
  • Responsible for maintaining assigned area clean and defect free as per LRA standards.
  • Empowered to take operational decisions related to guest handling and team handling.


  • To ensure that weekly store is withdrawn as per the budget.
  • To ensure stock in pantry is maintained as per the par.


  • Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the LRA standards, safety and security norms.
  • To ensure that occupied rooms are serviced as per guest movement
  • To ensure departure rooms are serviced based on the arrival time of the next guest.
  • To ensure maintenance checks and corrections are done and plan preventive maintenance.
  • Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
  • Also check that equipments are given proper care and maintenance while being used. 
  • Adopts the established procedure for lost and found articles.
  • Ensures adherence to environmental procedures.
  • Co-ordinates single point entry.
  • Conducts training as an ongoing process.
  • Conducts regular and timely inventories.
  • Maintains a record of all assets in the area of responsibility.
  • Generates monthly reports.
  • Ensure proper handover /communication between various shifts.
  • Responsible for key control and issue.
  • Ensures that all guest complaints and requests are dealt promptly and efficiently.

Business plan /Analysis

  • Analyzing all guest complaints and feedbacks.
  • Should be aware of companies business plan
  • Should be aware of hotels financials

Team Management

  • Ensures maximum efficiency of the staff working under him/her.
  • Coordinates the movements of contractors within the hotel.
  • Establish staff requirements for a shift, based on the need.
  • Grooming checks.
  • Organize team motivational activities
  • To meet team on one on one basis regularly.

General Duty

  • To maintain good working relations with front office and uniformed services.
  • Should have a quick response in handling of emergency situations.
  • To have a complete knowledge of facilities available in-house.
  • Must be thorough on fire and safety procedures.
  • To have high level of administrative accuracy.
  • Assists in filing and updating of records.
  • Adheres to hygiene standards.
  • Ensures that personal grooming is adhered as per standards.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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