1. Full-Time
  2. Permanent
  4. Wellness & Recreation


Fairmont Banff Springs, Banff, Canada



Spa Reception Agent


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

First impressions are everything! As a Spa Reception Experience Coordinator with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Job Duties Include:  

  • Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
  • Be knowledgeable about all aspects of treatments, retail products and the facility
  • Resolve guest concerns to ensure guest satisfaction
  • Book / Schedule Treatments, give tours of spa, escort guests as required
  • Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
  • Collect payment from clients for all services rendered and retail products
  • Maintain inventory and stocking of all reception materials
  • Other duties as assigned


Your Skills and Qualifications:

  • Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
  • Prior Reservations experience required 
  • Diploma or Degree in hospitality or related field an asset
  • Computer literacy in Microsoft Office, Word, Excel
  • Excellent communication skills, both written and spoken
  • Constant standing/walking throughout shift and must be able to lift and carry 20+ lbs

Additional Information

Job Perks & Benefits: 

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria 
  • Comprehensive benefits package Medical, Vision & Dental
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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