1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. Accor


Fairmont Century Plaza, Los Angeles, United States



Senior Group Sales Manager


Luxury & Lifestyle

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

As Senior Sales Manager, you are an ambassador for our exceptional offerings of Fairmont Century Plaza. Reporting through to the Director of Group Sales, you will liaise between multiple departments to meet the needs and exceed the expectations of our clients.

What you will be doing:

  • Strategically sells hotel rooms, conference space, including related services, and food and beverage needs to individuals, groups and companies.
  • Accountable for managing group meetings, events and room blocks by prospecting and contracting business (all segments) within defined territory.
  • Build and maintain relationships with new and existing clients, providing exceptional service and identifying potential opportunities for growth.
  • Achieve/exceeds annual budgeted sales goals by performing direct sales solicitation while developing new accounts and maintaining existing accounts; managing account details and preparing reports; responding to all telephone and in-person inquiries.
  • Maintain positive customer relationships and ensure timely responses to all inquiries for space or service needs.
  • Evaluate every group event business opportunity to maximize revenue and profitability while achieving customer expectations.
  • Quote and negotiate rates within established parameters
  • Exceed personal sales goals monthly, quarterly, and annually.
  • Travel into markets as required for Sales Calls, Tradeshows, Events and Conferences.
  • Support the team, plan and organize site inspections, FAMS, sales trips and industry trade shows.
  • Collect market and competitive intelligence to maximize group sales opportunities.
  • Participate in monthly sales strategy and action planning.
  • Build relationships with all relevant stakeholders: Accor Global Sales Office(s), Los Angeles Tourism & Convention board, attractions and Offsite Venues.
  • Partner with regional and national sister hotels to optimize Accor exposure and build incremental business.
  • Utilize Opera Sales System to track, solicit, book and follow up on accounts.

What is in it for you:

  • Salary Range: USD$110,000 - $125,000 + incentive
  • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH


Preferred Qualifications:

  • Bachelor’s degree required
  • Minimum of three years of sales experience
  • Keep abreast of industry trends and share information with all staff
  • Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
  • Superior quantitative, oral and written communications and problem-solving/strategizing skills
  • Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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