1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. Accor


Mercure Nairobi Upper Hill, Nairobi, Kenya



Restaurant Manager



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets’ strategy and values.
  • To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders.
  • To enforce and adhere to all laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe, and hygienic environment for all guests and colleagues.
  • Engage each guest as a unique individual and listen attentively to their requests.
  • Adhere to all emergency procedures, ensuring guest safety, and participate in an evacuation if necessary.
  • To monitor and take necessary steps to ensure that health and safety standards are always prioritized to ensure the guest’s safety and an enjoyable experience.
  • To listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends to continuously improve and exceed guest expectations.
  • To help with special events when needed, and to assist in the preparations.
  • To manage emergencies that may arise to minimize possible damage, loss, or injury to any guests, colleagues, or company property.
  • To help achieve department and company adjectives, action plans, and key performance indicators.
  • To continually seek methods to control operating costs.
  • To prioritize tasks and projects according to their relative urgency and importance.
  • To manage a team of Team Leaders and their respective front-line colleagues.
  • To monitor staff attendance and work ethics.
  • To schedule breaks and if required, rotate colleagues fairly to increase productivity and maintain their well-being.
  • To deliver job-specific training and competency testing to colleagues or nominate them for training to equip them with the necessary skills, knowledge, and attitude to perform their job effectively.
  •  To conduct colleague performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth.


  • Degree in Hospitality Management or similar Diploma
  • Minimum of two years experience with the same position in a 5-star hotel
  • Committed to quality
  • Committed to exceptional financial results
  • Be responsible for the bottom line

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


Browse Jobs