Restaurant Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

As the Restaurant Manager – You will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation and will play an integral role in the training of employees and leaders. The Restaurant Manager is also responsible for making sure the concept is applied and promoted via the operations’ decisions.

Job Duties Include:

Reporting to the Assistant Director of Food & Beverage. Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Oversee the recruitment, mentorship and development of department leaders, full-time and part-time colleagues.
• Lead, teach, coach and inspire a dynamic team to provide our guests with phenomenal dining experiences, resulting in exceptional guest satisfaction ratings.
• Ensure the restaurant maintains budgeted levels of profitability and maximize revenues on a daily basis by managing reservations and turnaround times.
• Participate in monthly forecasting and month-end commentary.
• Assume responsibility for cleanliness, repair and maintenance, reporting any deficiencies as required.
• Conduct regularly scheduled departmental meetings.
• Recognize and correct guest service issues throughout an established presence on the floor and respond to guest concerns, quickly and professionally.
• Analyze data and trends to create strategies for improvement, while being innovative and upholding our Fairmont standards.
• Involved in ongoing food/beverage menu development and educating colleagues.
• Ensure accurate bi-weekly payroll for colleagues and leaders, while maintaining an accurate vacation schedule.
• Manage the beverage program and purchasing under the guidance of the Beverage & Service Manager.
• Ensure that the inventory turns are appropriate and inventory levels are kept to a minimum.
• Liaise with the Conference Services and Catering Team to assist with groups and buy-outs.
• Other duties as assigned.

Your Skills & Qualifications

• Minimum two years of senior experience in Food & Beverage Management
• Experience in a upscale golf operations will be considered an asset
• Passion for golf/ sports will be considered an asset
• Strong beverage and culinary knowledge required.
• “Proserve” Certified.
• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs.
• Minimum of two-years experience in an upscale dining venue and/or pub, preferably in a full service four or five star property - this is a strong asset but not required.
• Experience with Silverware is preferred.
• Post secondary degree in Hospitality or Food and Beverage Management an asset
• Knowledge of Silverware, Birchstreet, Watson; all regarded as helpful assets
• Must have a strong, proven leadership qualities and management skills including effective staff scheduling
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
• Proven track record of strong financial and cost control knowledge and applications are required
• Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound thoughtful business decisions
• Highly organized individual with the ability to handle numerous tasks at one time
• Excellent interpersonal skills, with strong written and verbal communication abilities

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com