Reservations Executive

• JOB PURPOSE

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness

• Ability to accept responsibility

• Self-confidence, motivation, drive and tenacity