Reservations Executive

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• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
•  Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
•  Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
•   Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Ability to accept responsibility.
• Self confidence, motivation, drive and tenacity.

Relevant degree or diploma