1. Full-Time
  2. Permanent
  4. Rooms


, Boston, United States



Reservations Agent



Company Description

Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest satisfaction and outstanding operating results.  

Job Description

Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Hotel standards. He/she is also responsible for meeting Forbes Five Star Standards, as well as meeting or exceeding monthly goals set forth by Director of Revenue Management.



  • High School diploma or equivalent required.
  • Experience in a hotel or a related field highly preferred.
  • College course work in related field helful. 
  • Valid Work Authorization in the U.S. is required for this position 

Additional Information

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
  • Excellent Company benefits including medical, dental, vision, life insurance, 401K and more. 
  • Personalized development opportunities across Accor's extensive brand portfolio.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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