Reservations Agent (Full-time)

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k) retirement savings plan and matching program
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Job Title: Reservations Agent (Full-time)

Hourly rate: $28.22

All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing:

• Book and enter room reservation requests using the Property Management System (Opera)
• Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
• Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.
• Take ownership of guest’s requests and inquiries, ensuring follow up according to the hotel’s standards in a timely manner
• Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
• Update reservations ensuring a flawless check-in and check-out process
• Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
• Liaise with Sales and other departments to complete necessary tasks
• Assist Reservations Manager to monitor the day-to-day operation
• Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards

Your experience and skills include:

• 1 year customer related experience required
• Previous Property Manager System experience preferred
• High School diploma (or equivalent) and/or vocational training
• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Office applications
• Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Strong interpersonal and problem solving abilities
• Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Must possess outstanding Sales and Guest service skills

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS