JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. Accor

__jobinformationwidget.freetext.LocationText__

Novotel Kolkata - Hotel & Residences, Kolkata, India

__jobinformationwidget.freetext.ExternalReference__

REF23398T

Reservation Executive

Region

India, Middle East & Africa



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
  • Plan & prepare forecasts on a timely basis for review.
  • Plan & prepare monthly reports, forecasts and other relevant reports.
  • Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
  • Assist in the development of occupancy forecasts for the annual budget
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  •  Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  •  Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  •   Ensure calculative overbooking.
  • Give discounts and corporate rates, as per the company’s policy.
  • Supervise and delegate work to reservation associate
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as and when delegated by the Management.

Qualifications

Your experience and skills include:
Guest focused personality is essential


Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Search

Browse Jobs