1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. Accor


Grand Mercure Dubai City, Dubai, United Arab Emirates



Reservation Agent


India, Middle East & Africa

Company Description

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

Job Description

  • Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
  • Aims to upsell rooms and other services to maximize the profitability of the company
  • Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
  • Leases and cooperates with other departments as needed
  • Creates reports or partake in projects as directed by management
  • Assists other Business Units as and when needed


  • Minimum 1 Years as a Reservations Agent
  • Knowledge of Accor Distribution and Reservation systems is preferable

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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