- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Paris Saclay, Saclay, France
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REF21078S
Réceptionniste Confirmé(e) H/F
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant au sein d’un groupe à envergure internationale!
Situé entre la Valée de la Chevreuse et Massy- Palaiseau, ton futur terrain de jeu, le Novotel Saclay un espace de vie où se mêlent clients et collaborateurs, 139 chambres, 15 salles de séminaire, 1 Bar, 1 Restaurant.
TES MISSIONS :
- Accueillir personnellement et chaleureusement le client, ne jamais le laisser partir
insatisfait ! Il doit se sentir comme à la maison …
- Offrir une belle expérience au client lors de son passage chez nous
- Être souriant(e), accueillant(e), charmant(e), brillant(e), poilant(e) 😊
- Effectue des tâches comptables concernant les dossiers clients (facturation, encaissement)
- Tu supervise et coordonne les activités de la réception !
- Tu effectues la promotion des animations de l’hôtel auprès des clients hébergés
- Contrôle les encaissements et s’assure de la sécurisation des données (PCI DSS)
- Enregistre les réservations et actualise le planning d’occupation des chambres
- Coordonne l’activité de son équipe
- Tu es leader sur la mise en avant du programme de Fidélité ALL.
- Interagit de manière positive avec les autres services afin de garantir aux clients un accueil et un séjour de qualité
- Veille à la propreté de son lieu de travail et au bon fonctionnement du matériel mis à sa disposition
- Connaît et applique les conduites à tenir en cas d’évacuation
PROFIL RECHERCHE :
Exemplaire et Dynamique (t’es chaud patate !!) Ta mission sera de faire vivre aux clients des expériences I.N.C.R.O.Y.A.B.L.E.S.
Pour toi, l'ambiance de travail bienveillante et sereine, autour du plaisir à faire plaisir, avec sérieux sans se prendre au sérieux, est importante. Un pour tous et tous pour un est ta devise !
COMPETENCES REQUISES :
• Maitrise de l’anglais
• Connaissance des logiciels OPERA Cloud, Resaweb
• Excellentes aptitudes à communiquer, à l’oral comme à l’écrit
• Capacité à travailler efficacement en équipe et sens de l’initiative
• Excellentes compétences organisationnelles
• Compétences informatiques (traitement de texte et tableur)
Avantages
· 13ème mois (avec condition d'ancienneté)
· Mutuelle/Prévoyance
· Indemnités nourriture
· Prime trimestrielle sur objectifs qualitatifs et quantitatifs
· Plan d’épargne entreprise
· Parking gratuit
· Possibilité d'évoluer dans le groupe
· Carte Accor All Heartist offrant des taux réduits chez Accor et ses partenaires
Mais surtout l'avantage de travailler dans une équipe CHALEUREUSE et ENTHOUSIASTE !
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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