Primrose Restaurant Supervisor

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

To supervise the day-to-day operations of the Primrose Restaurant.

Duties and Responsibilities

• Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Handle guest requests and complaints and authorize compensation when necessary
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
• Perform office duties such as scheduling, monthly inventory and pass-on
• Assist in ordering product
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Adhere to and enforce organizational policies and procedures
• Achieve and/or exceed sales projections
• Actively contribute to a positive and motivating workplace

• Completion of Grade 12 or equivalent
• Post-secondary education in Hospitality/Tourism is an asset
• Alberta ProServe Certification
• Previous experience working in restaurant front-of-house operations
• Knowledgeable in a variety of liquor and wines
• 1-2 years of supervisory experience
• Strong communication and interpersonal skills
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.