Night Manager / Night Porter

Idyllically situated in the heart of Queenstown with wonderful views overlooking Lake Wakatipu to The Remarkables mountain range, Hotel St Moritz embodies the spirit of its location. Blending natural and understated luxury with warmth, and genuine hospitality, Hotel St Moritz offers a choice of rooms and suites, each handsomely appointed to cleverly blend timeless classics with modern essentials. Hotel St Moritz features Lombardi Restaurant, Bar and Library, a gymnasium, and hot tub garden.

Enjoy competitive hourly rate PLUS night rate allowance equivalent to time and a quarter for certain hours.

If you’re a responsible night owl with a love of the 24/7 nature of hotels, then this is a great role for you!

Night Manager Role, part of your duties involve:

* Being in-charge of the hotel over-night
* Completing the night audit duties with accuracy
* Providing high level of customer service
* Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
* Taking responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines
* Effective supervision of night porter personal 
* Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused

Night Porter Role, part of your duties involve:

* Exercise care and responsibility when parking guest vehicles
* Provide efficient, friendly and professional service to all guests
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
* Clean and maintain hotel public areas
* Prepare and deliver room service during the night
* Be fully conversant with departmental fire and evacuation procedures

• Previous experience in a luxury or premium hotel preferred
• Opera ( or other PMS system ) knowledge preferred
• Managers License/ First Aid/ Food Safety Certification advantageous
• We’d like someone with an eye for detail, driven to achieving the highest service standards
• We’ll need you to be self-motivated and able to work without supervision
• You’ll need to be friendly and engaging, with an ability to communicate effectively.
• Immaculate grooming and personal presentation
• Valid driver's license
• Valid visa to work in New Zealand

Benefits:

• Work for a world-leading Global hotel company
• Night time overtime rates
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Referral bonus of $600 available

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.