Marketing & Communications Manager - Grand Mercure Bangalore, Grand Mercure Mysore, Ibis Styles Mysore

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Primary Responsibilities

• Coordinate all Sales & Marketing related logistics including pre-planning, show services, marketing materials, accommodations, transportation, on-site services, technical services and budget management.
• Participate in the execution of integrated marketing campaigns utilizing direct mail, email, web and print advertising.
• To maintain client database, create statistical reports, and perform general administrative tasks.
• Ensure the production of advertisements, marketing brochures, sales kits or other promotional materials.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bangalore to ensure maximum cooperation, productivity, and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure consistency and accuracy of all materials produced.
• Brief and work with the suppliers, ensuring quality, creativity and value for money is achieved.
• Work on marketing materials ensuring correct product information and ensuring sign off is achieved to hit required deadlines.
• Finalize comprehensive designs and other artwork, etc.
• Handle additional responsibilities as and when delegated by the Management.

Profile

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum of 5+ years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times