Maintenance Technician, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Maintenance Technician     

Department: Engineering                                  

Inspired and Supported by: Director of Engineering

Salary: £32,261

Your purpose will be:

To assist with maintaining and improving the physical appearance and operational efficiency of the hotel including physical, mechanical, electrical and plumbing

You will be accountable for:

• Identifying and carrying out all maintenance/redo requirements
• Keeping systems in top operating condition
• Maintaining highest standards for the maintenance and safe operation of issued tools and equipment
• Carrying out PPM checks in rooms and responding to guest requests
• Identifying opportunities for engineering related improvements across the hotel

Your key responsibilities & contribution will be:

• To respond to all guest repair and departmental repair requests promptly
• To complete PPM checks of the hotel rooms
• To be help the shift engineers respond to guest requests 
• To regularly check stock and to report to supervisors what needs ordering
• Communicate rooms and areas needing repair and time lines on how long the work will take 
• To meet all service standards in every guest interaction
• To keep all equipment and tools provided by the hotel are kept in good repair
• To work well alongside other departments and other colleagues within the department to ensure smooth running of the hotel
• Communicate any delays due to any unforeseen problems in a timely manner so expectations can be managed  
• To keep work areas clean and tidy at all times and use signage provided by the hotel
• Coverage of shifts if needed and given notice to do so
• Maintaining a high standard of personal grooming and appearance

What you will need to do in this role?

• 1 – 3 years engineering background
• Basic plumbing and electrical (supported by qualified electrician).
• Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multi task and problem solve in a fast paced environment
• Keen eye for detail
• Strong problem solving skills
• Proven organisational skills. Work well on your own. Able to set and meet deadlines with quality results
• Flexibility to work different shifts including night shifts 
• Aspirational in nature and want to improve your engineering knowledge within the department  
• 1 – 3 years’ experience in a luxury hospitality environment

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme