IT Agent

Join us at Accor, where life pulses with passion!​

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality is a work of heart,​
Join us and become a Heartist®

What is in it for you:
You will be part of a world leading hospitality brand Accor, offering many other perks such as;

• Competitive net salary
• Hotel opening bonus 
• Monthly supermarket bonus card
• Social support bonus card every 3 months 
• Monthly transportation allowance 
• Free meals on duty at employee cafeteria
• Scholarship for successful university students (either employees or their children)
• Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
• Being member of the Accor & Levni family
• Learning & development programs
• Complimentary language classes, English, French, Spanish and more
• Career opportunities in our growing team
• A discount card to be used in Accor Hotels Worldwide
• Employee recognition incentive (Employee of the month)
• Staff appreciation party and other employee recognition events
• A job opportunity that is very easy to reach by Marmaray, Tram or Ferry. 

• Review, reroute, update and manage user-generated IT support tickets.
• Generate IT Support tickets to for the IT Operations team.
• Escalate systematic issues to management with specifics to promote a continuous improvement culture.
• Install or remove computer software manually or via Microsoft Endpoint Configuration Manager (MECM).
• Install, upgrade, repair, troubleshoot or retire standard computer hardware: desktops, laptops, printers, monitors, keyboards, cables and docking stations.
• Submit service requests to vendors to perform warranty repairs on computer hardware or software.
• Perform general network connectivity (wireless and ethernet) troubleshooting to determine root cause of various failures:
• Configure IP addresses statically or through DHCP reservations;
• Review system logs to identify port blockages or permissions;
• Install tools such as Wireshark to track packet losses and blockages;
• Perform VLAN port changes to deploy or move computer objects to the correct location.
• Install, remove or troubleshoot local and network printers, including scan to network and scan to email.

Perform Basic Active Directory Tasks

• Create Shared User Accounts;
• Reset/Set User Account Passwords;
• Manage AD Security Group Membership;
• Review account attributes to determine access limitations.
• As needed, perform end-user training on standard productivity tools such as Microsoft 365 Enterprise Apps, Microsoft Office, Multifactor Authentication tools (e.g. Symantec VIP or Microsoft Authenticator).
• As needed, prepare knowledge base articles to help cross-train peers on lessons learned and key concepts.
• Utilize PowerShell to run scripts to gather data or perform troubleshooting tasks.
• Utilize system logs to determine the root cause of connection or installation failures.
• Stay up to date on all required business SOP’s and trainings.

• High school diploma or equivalent.
• Minimum 3 years working in an end-user facing IT technical support environment.
• Minimum 3 years working on IT software and/or hardware.
• Very good communication skills (concise writing and orally convincing).
• Able to lift up to 25 pounds.
• Additional Information

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