Housekeeping Order Taker

Housekeeping Order Taker

As an Housekeeping Order Taker , you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Housekeeping function and be accountable for the hotel's performance.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What you will be doing:

• To ensure that each food and beverage outlet and banquet is managed successfully as an To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping office coordination and filing.
• To handle payroll and related tasks in HRMS system and handle all leave balance administration. Review and Submit the monthly payroll to HR after review of Assistant Manager or Manager.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To handle housekeeping attendant responsibilities at times when required for operations
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved

Your experience and skills include:

• Minimum of 1-2 years’ experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations