Housekeeping Manager

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• Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel.
• Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up.

• Ensure that all rooms are cleaned accordingly to arrival time
• Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments.
• Conduct frequent and thorough inspections together with the Front Office Manager and other designated associates from Front Office Department.
• Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
• Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Housekeeping. Ensures annual review to accurately reflect any changes.
• Assists with the preparation of the annual Rooms Business Plan ensuring Housekeeping Objectives fully address business objectives of the hotel and needs of employees.

More than 5 years of experience in Hotel Industry and 1 year experience in similar role.

Must be a Bachelor degree holder. BHM graduates preferred. 
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organisational skills and time management
Technologically savvy – can learn and use new systems quickly.
Ability to accurately and efficiently prepare requested reports
Exceptional verbal and written English skills 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.