- Full-Time
- Permanent
- Food & Beverage
- ACCOR
__jobinformationwidget.freetext.LocationText__
, Jeddah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF36563U
Hostess
Region
Global Shared Platform
This vacancy has now expired. Please see similar roles below...
Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Main Duties:
- Maintain complete knowledge of:
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIP’s
- Scheduled in-house group activities, locations and times
- All department policies / service procedures
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
- Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
- Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
- Promote a cooperative working climate, maximizing productivity and quality.
- Do table visits systematically at each meal period to ensure guest satisfaction.
- Promote F&B Outlets to each customer in down time.
- Successful completion of the training process.
- To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
- To assist in Menu printing.
Other Duties:
- To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly, courteous and professional service at all times.
- To maintain good working relationships with colleagues and all other departments.
- To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation as required.
- To respond to any changes in the department as dictated by the needs of the hotel.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively and collaboratively as part of a team.
Excellent communication skills.
Able to work autonomously and as part of a team.
Passion for food and beverage.
Excellent time management.
Strong organizational skills.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Rixos Sharm El Sheikh Adults Only 18+, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Food & Beverage
Description
Responsible to ensure smooth operation of the bar and guests satisfaction.Responsible for specific stations in the bars, delivers beverage services to customers, possesses the related knowledge,
Reference
05d92275-b235-4c6b-b461-fe90e352c919
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Kuredhivaru Maldives, Noonu Atoll, Maldives
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Noonu Atoll
Job Category
Food & Beverage
Description
What you will be doing:Efficiently and accurately takes all IVD orders according to Resort’s policy and standards.Handles the order taking and order placing process while dealing with guest requests a
Reference
386fb557-0109-4125-b6ab-58856a999d0b
Expiry Date
01/01/0001
Salary
Location
MANTIS MANTIS BAHRAIN HAWAR ISLAND, Hawar Islands, Bahrain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hawar Islands
Job Category
Food & Beverage
Description
Food & Beverage ManagerReporting to the Hotel Manager, this role will take on the vital task of establishing the entire Food & Beverage operation during the pre-opening phase of Hawar Resort by Mantis
Reference
6b826c0c-ae36-479d-8e20-8ad47fabef26
Expiry Date
01/01/0001
Salary
Location
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Food & Beverage
Description
Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and
Reference
09635307-651b-4619-9089-03758332ade8
Expiry Date
01/01/0001
Salary
Location
Mercure Dubai Deira, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Dubai
Job Category
Food & Beverage
Description
Serves Food & Beverage to the guests in the assigned station / place of work in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standa
Reference
5d50c9b2-9b80-4c78-affe-311e33fce0ad
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
As a Banquet Porter you are responsible to set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel management.Banquets brings guests together in one of
Reference
33a9ccaa-d40a-4213-b15f-94ea2240588e
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
The steward is responsible for the operation and maintenance of cleaning equipment and tools. They are also responsible for washing dishes, kitchen vessels, cleaning floors and equipment etc. What
Reference
03b572cd-7cd3-4483-a8b3-67ce1cbfc700
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
In Room Dining is available in all 540 guest rooms & suites. Featuring signature gourmet dishes or hearty just-like-home selections. Perfect for our early-risers who crave breakfast in bed, romantic p
Reference
5882adad-d30f-41d1-bdd4-5e9bd044108b
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
The Banquet Captain is first level of line leadership in Banquets. The Banquet Captain is responsible for their area of operation and will implement and maintain the vision of the hotel. Banquets brin
Reference
f9c7df89-fe06-4f73-b253-1a5812c44106
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Food & Beverage
Description
As a future or recent graduate, you are eager to join Fairmont Hotels & Resorts to jumpstart your hospitality career! INSPIRE places you into the heart of the action at a Fairmont hotel to gain valuab
Reference
76c74766-eaad-4fc3-b86c-3d7dd8c0b773
Expiry Date
01/01/0001