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  1. Full-Time
  2. Permanent
  3. IBIS
  4. Rooms

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ibis Chennai City Centre, Chennai, India

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REF8356R

Guest Service Associate

Region

MEA SPAC



Job Description

Designation:  Guest Service Associate-Front Office

 

Department:   Front Office

 

Reports To:   Team Leader-Front Office / Executive nominated by the Management  

                        on this behalf

 

 

Prime Function:

 

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

 

Key Responsibilities:

 

People Management

 

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

 

Financial Management

 

  • Identify optimal, cost effective use of the resources and educate the team on the same.

 

Operational Management

 

  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of

             the post.

  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

 

 

Hygiene / Personal safety / Environment:

 

  •  Ensures that the workplace and storage areas remain clean and tidy
  • Respects the instructions and safety guidelines for the equipment (s)he uses
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

 

 

Key Contacts

 

Liaises with

Responsible for (as assigned)

 

Sales & Marketing team

Front Office Team

Housekeeping Team

Reservations Team

 

 

Trainees

 

 

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

 


Qualifications

Hotel Management

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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