1. Full-Time
  2. Permanent
  4. Rooms


Novotel Pune Nagar Road, Pune, India



Guest Service Associate - Front Office


India, Middle East & Africa

Job Description

Primary Responsibilities 

•    Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
•    Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
•    Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

•    To maintain Front Office log book and shift reports.
•    Respond to inquiries and resolve problems in an effective manner.
•    Ensure all guests receive a swift, smooth, professional and friendly check in and check out
•    Maintain record of all banquet and any other functions in the hotel.
•    Liaise with other departments for the resolution of day-to-day administrative and operational issues.
•    Carry out other duties which naturally fall within the reasonable expectations of the post.
•    Liaise with Housekeeping for the Room Status.
•    Handle additional responsibilities as and when delegated by the Management.


Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Fresher or Minimum 6 months to 1 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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