Guest Experience Specialist

COME AS YOU ARE AND SHOW WHAT YOU CAN

Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced apartments, each enjoying a generous amount of space and spectacular views of Jakarta’s skyline. The property also offers F&B outlets, meeting rooms, a ballroom, and a recreational facility that includes a 24-hour fitness center, an outdoor swimming pool, a steam room, a sauna, and whirlpools.

25hours Hotel The Oddbird is a place like no other, made for the others. A place where more is more, embracing the diversity, full of funky friction. An eden of opposites - a paradise of paradoxes. The odd bird of Jakarta.

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

In compliance with employment laws in Indonesia, this position is only open to Indonesians.