- Full-Time
- Permanent
- Rooms
- ACCOR
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Sofitel Tamuda Bay Beach and Spa, M'diq, Morocco
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REF10991M
Guest expérience service
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Dessiné et posé sur la plus belle plage de la Moroccan Riviera, entre mer et montagne, un Resort Arty-Chic qui vous invite à vivre une Luxury Playful Experience, sublimée par la rencontre des cultures. Baignée de lumière et de clarté, Sofitel Tamuda Bay Beach & Spa, une adresse exclusive et vibrante.
Supervision de la mise en œuvre correcte du plan qualité, en effectuant des contrôles quotidiens sur le respect des normes et des procédures de travail qui impliquent à la fois le personnel et les clients.
-Proposer et mettre en œuvre les améliorations de la qualité des services qui contribuent à améliorer l’expérience client
-Accueil personnalisé des clients Accor Live Limitless (programme de fidélité de la chaîne) et suivi de leur séjour.
-Planification et organisation des VIPS quotidiens avec les services concernés (salles, entretien, étages, accueil)
-Capture des demandes d’enquêtes d’évaluation de la qualité des clients.
-Plans d’actions avec les services concernés pour le suivi des points d’amélioration.
-Travail d’équipe avec les départements
-Fidélisation de la clientèle dans le programme TOUS les points.
-Réalisation et suivi quotidien dans le programme HEARTIST (Sparkle moments).
-Attention ponctuelle dans le service d’accueil.
-Passion pour le service à la clientèle, l’initiative, la créativité fournissant de nouvelles idées pour rendre le séjour de nos clients plus mémorable possible.
-Attitude positive face aux situations défavorables et gestion du stress.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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