Assistant Guest Experience Manager

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• • Mobilizes all the hotel's managers around a common project: implementation of the VOG on a lasting basis.
  • Drives forward an approach that fosters consistency between the different departments. Each hotel represents a single team, a single project.
  • Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel.
  •  Challenges the heads of department to reach the targets set by the brand and by the hotel.
  •  Organizes actions to raise all employees' awareness about Fairmont Brand, Guest experience if necessary for employees and/or their managers.
  • Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages cross-departmental working, and provides support for the introduction of organizational changes.
  • Ensures that the action plans of the VOG remain at least within the allocated budget and at best result in an increase in productivity.
  • Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimized.
  • Drive Leading Quality Assurance Standard adherence across the departments along with Department’s heads and L&D Manager.

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples’ ideas.