GSA - F&B

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Purpose

This position is responsible for providing prompt and professional F&B service to Hotel’s guests.

Reporting Lines to Food & Beverage Manager

Primary Responsibilities

Outlet Operation

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures

• Deliver F&B services in accordance to departmental standards and procedures

• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation

• Greet all patrons warmly upon arrival at the door and escort them to the table

• Ensure that all food & beverage are served according to service standard

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature

• Try to remember individual patron’s names and their preferences to extend a personalized service

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

• Thank all patrons for patronizing the outlet upon their departure

• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area

• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

• Report any complaints, incidents or other irregularities to management

• Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

Knowledge and Experience

• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times