1. Full-Time
  2. Permanent
  4. Engineering & Maintenance


Pullman New Delhi Aerocity, New Delhi, India



General Maintenance Technician



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Assist the Engineering Executive in maintenance and operations of all the general utility equipment.
  • Maintain quality of work in order to meet the standards.
  • To control and check all the equipment.
  • Ensure to work according to the policies and procedures of the hotel.
  • Ensure to handle and maintain all equipments properly.
  • Any matter which may affect the interests of hotels should be brought to the attention of the Management.
  • To abide by the mission statement of the Company and of the department
  • Responsible for maintaining and operations of all the general utility equipment and defect free as per standards.
  • Empowered to give service, assist guests, and interact with guests and internal customers for trouble free operations of the equipment.


  • Maintains the par stock required at the stores.
  • Helping Engineering Executive to make store requisition.
  • Ensure to keep and render accounts of all materials used.
  • Identify optimal, cost effective use of the resources.


  • Maintain all the general utility equipment as per the specified standards.
  • Respond to queries by resolving issues in a timely and efficient manner.
  • Is responsible for operation and maintenance of laundry and kitchen equipment.
  • Maintain all tools and equipment as required.
  • Assist other departmental personnel as necessary.
  • Ensure to complete all the tasks assigned in an effective and efficient manner.
  • Complete the necessary reports, work orders, etc. as required.
  • Ensure to practice Safety in all aspects of the job, while attending all kinds of jobs.
  • Should be helpful and courteous to guests at all times.
  • Should handover important messages and guest requests to the Engineers.
  • Report any missing or broken property to the Engineer.
  • Maintains high levels of personal hygiene.
  • Be familiar with preventive maintenance schedules.
  • Aware of the guest complaint handling procedure.
  • Ensures the upkeep of all the equipment.
  • Follows up on works handed over by the Engineering Executive.
  • Performs any other duty assigned by the Engineering Executive.
  • Abide by companies policy and decision
  • To fill the Preventive maintenance chart with all the required information after completion of preventive works as well as all kind of complaints.
  • Abides by the key handling procedures.
  • Follows all safety and security measures.
  • Safeguard and protect Hotel Property.
  • To carry out start and end of the shift duties.
  •  Keeping the workshop and engineering machinery areas clean and neat.
  •  To report any maintenance issues in the guestroom, Machinery area’s and at the Public areas.

Business plan /Analysis:-

  • Helping the Engineer in analyzing all guest complaints and feedbacks.
  • Helping the Engineer in analyzing all machinery history and complaints.
  • Should be aware of company’s business plan.
  • Should be aware of departmental financials.

General Duty:

  • Maintain good working relations with fellow colleagues and management.
  • Provide other duties and services as assigned by the Associate Director of Engineering.
  • Show quick response in handling of emergency situations.
  • To have complete knowledge of facilities available in-house.
  • Must be thorough on fire and safety procedures.
  • Adheres to hygiene standards.
  • Follows environmental issues.
  • Ensures that personal grooming is adhered as per standards.

Occupational Health and Safety, interreact, Planet-21

  • Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments
  • All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
  • Engage Our Guests in a sustainable experience,
  • Co-innovate with our partners to open up new horizons,
  • Work hand-in-hand with local Communities for a positive impact,
  • Move towards carbon neutral Buildings,
  • Strive for zero food waste & healthy, sustainable Food,
  • Act as an inclusive company for our people,
  • Engage our Guests in a sustainable experience.


Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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