Front Desk Attendant

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Manage day-to-day operations of Front Office Department service.
• Must reflect Mercure Mission and Vision Statement in following the general procedures directives of the company.
• Taking care of guests on arrival, during their stay, at departure and providing guest services at the reception as and when required.
• To liaise with all departments to ensure high standard of service to Guests.
• To establish and maintain effective employee relations.
• To ensure that any orders or decisions taken by the Assistant FOM or Duty Manager are strictly followed up.
• Able to assist the Arrival & Departure luggage to ensure operation is smooth.

• Secondary / High school education/Diploma in Hotel management 
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times