FIT Reservationist

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Having knowledge of entire Reservation Procedure according to brand standards.
• Responsible for Hotel Reservations.
• Handling of correspondences via e-mail, telephone, and external platforms.
• Maintain an accurate and structured filing system for all emails.
• Maintain an accurate and structured filing system for all printed reservations and correspondence.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for attending staff training.
• Responsible for implementation of company policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department in regards to occupancy and Rates Reservation's Analysis.
• Identify Top Producing Accounts and ensures proper recognition in conjunction with the Sales Department.
• Responsible for various Production reports and supply to each department concerned.
• Ensure that correct Telephone Manner and general performance is adhered too.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay, Suites and special group request.
• Co-ordinating and running of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention of the General Manager when the hotel availability status has changed and prepare for necessary action.
• Ensure that you follow the work schedule as set out by your direct supervisor/manager.
• Responsible for maintaining a neat and orderly workspace at all times.

Other duties as assigned

Grade:12

A Qualification in Hospitality Management will be of an advantage.