Fairmont Gold Houseperson (Part-Time)

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, polished, friendly and engaging service
• Intuitive service culture
• Clean and inspect all public spaces, cupboards, elevators and stairwells
• Consistently adhere to the hotel’s grooming policy
• Maintain professional conduct over any communication channels and ensuring that and earpiece is used at all times
• Sign in and out master keys daily which may include using the Key Tracer system
• Utilize Royal Service Mobile according to standards and policies
• Maintain proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow both hotel and departmental policies, procedures and service standards
• Report necessary maintenance items frequently and communicate to leaders
• Follow all safety and sanitation policies and procedures
• Assist the Room Attendant with maintaining the cleanliness of all areas on the gold floors including closets, corridors, lounge and public spaces
• Responsible for all restocking all glassware, linens and supplies
• Responsible for delivering and removing all guest request/preferences
• Openly communicate to all Fairmont Gold colleagues to enhance overall guest experience
• Ensuring that no items are placed in the corridor at any time
• Other duties as assigned by leaders

• Previous housekeeping experience is required
• Excellent verbal and written communication
• Strong interpersonal and problem solving abilities
• Proficient in English language
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Has achieved a 90% or higher average on monthly audits
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to work weekends, shift work, holidays

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)