- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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Sofitel Cairo Nile El Gezirah, cairo, Egypt
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REF47527T
F&B Reservation Coordinator
Region
Luxury & Lifestyle
Main Duties:
- To attend and handle all incoming and outgoing outlets reservation requests, as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
- To recognize VIP guests and to apply the concerned policies.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction and recording it.
- To report all guest comments or complaints.
- To properly use the telephone etiquette as per Sofitel standards.
- To have a perfect knowledge of F&B outlets, menus and prices.
- To properly use and maintain the reservation communication system (telephone, fax, e-mail).
- To be aware of and to follow emergency and security procedures.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To respect schedules, terms and deadlines as agreed with the Management.
- To carry out special projects according to the assignments.
- To establish a rapport with guests maintain good customer relationships and assist in updating guest history files.
- To attend all meetings as required by Executive Management.
- To attend Daily Operating Meetings and discuss relevant information.
- To handle all guest complaints, requests and inquiries on food, beverage and service.
- To handle difficult guests in conjunction with the security department
- To maintain a high standard of personal appearance and hygiene at all times.
- Strong communication skills, both written and verbal
- Ability to work well under pressure and in a fast-paced environment
- Excellent customer service skills
- Strong attention to detail and organizational skills
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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