- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont San Jose, Seattle, United States
__jobinformationwidget.freetext.ExternalReference__
REF47416T
Event Services Manager
Region
Americas
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as an Event Services Manager, where the engaging and anticipative service you provide in-person and over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hotel Overview: The Fairmont Olympic is considered Seattle’s most celebrated treasure, and a premier luxury hotel. Since opening in 1924, The Olympic has been the region's destination for prominent civic and social events, as well as honeymoons, birthday celebrations and in-city getaways.
What's in it for you:
- Salary of $70,000 / year
- Employee travel program offered discounted rates in Fairmont's and Accor worldwide
- Parking/Commuting discounts
- Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
- 401K retirement plans with a 4% match for all colleagues
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues!
Summary of Responsibilities:
Reporting to the Director of Event Sales & Services, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Confirm all event related information with clients in a timely manner
- Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
- Organize conference, cruise, entertainment and meeting bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
- Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner.
- Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
- Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
- Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
- Create proposals for new event business, process changes to contracts and addendums
- Organize hotel site tours to showcase the Fairmont Olympic Hotel
- Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
- Handle special projects in addition to daily tasks
- Ensure open communication with department coordinators, holding consistent one-on-one meetings
- Support and encourage effective working relationships within the team and supporting departments
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications:
- Previous leadership experience within a similar role preferred
- Previous Front Desk, Event Coordinator and/or Reservations experience required
- University/College degree in a related discipline preferred
- Previous Property Manager System and Passkey experience preferred
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities with a high attention to detail
- Strong organization and time management skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure in a fast paced environment, handling many tasks simultaneously
- Ability to work independently and complete assigned tasks, as well as work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Sales & Marketing
Description
Administrar a disponibilidade de apartamentos e tarifas, inserir e conferir reservas individuais e de grupos, visando a máxima ocupação do hotel. Atendimento telefônico e presencial a clientes.Horário
Reference
9f00d9b7-3127-4f23-a786-07844180f114
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Sales & Marketing
Description
Realizar negociações com os clientes, assegurando as melhores condições comerciais para a empresa;Elaborar e analisar propostas de acordo com as necessidades identificadas bem como realizar follow-up
Reference
0f32d164-6f7f-47c9-a9a0-8c9f007354c3
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Ottawa
Job Category
Sales & Marketing
Description
Reporting to the Director of Revenue Management, the RM Analyst is responsible to support the hotel Commercial Strategy team with reporting and data analysis. The role supports the DRM in their effort
Reference
74befb16-4553-49fe-bf71-9c5834922032
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Graduate Job
Locations
Manama
Job Category
Sales & Marketing
Description
Key Areas of Responsibility:Creation and implementation of Social Media Calendar for all hotel profiles.Selection and approval of influencers’ collaborations together with the Marketing team.Organiza
Reference
5ed87178-842d-4780-99e3-f8a6f870cb17
Expiry Date
01/01/0001
Salary
Location
Pullman London St Pancras, London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, includi
Reference
389e49a7-6563-4bad-aa79-4e7925bb928c
Expiry Date
01/01/0001
Salary
Location
ibis Barcelona Aeropuerto Viladecans, Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Barcelona
Job Category
Sales & Marketing
Description
Customer care through phone and email demands.Manage individual and group (accommodation) reservations.Use of reservation programs: Opera (PMS) and Resaweb.Follow up of any reservation no matter the s
Reference
92e131de-a07a-43cf-a80a-728dc5aad424
Expiry Date
01/01/0001
Salary
Location
ibis Barcelona Aeropuerto Viladecans, Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Barcelona
Job Category
Sales & Marketing
Description
• Preparation and submission of group proposals in accordance with guidelines set by sales executives. • Ongoing assistance in the maintenance of the group database. • Assist if required in the prep
Reference
bd009b9c-6002-45f9-8457-85ea7ac7aaa0
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON POBLENOU, Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Internship
Locations
Barcelona
Job Category
Sales & Marketing
Description
What you’ll do…Support the team by being a key contact for groups and events.You’re a people person, so you love building up strong relationships with other teams, clients and external third parties.A
Reference
181c205d-b25d-4844-9774-16ef5170914f
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
MISSION :L'Agent de Réservations et Services Clients H/F prend en charge les réservations reçues par téléphone et par Internet (via le système de réservations) et tente de répondre au mieux aux besoin
Reference
8ae20fc7-a16c-47c9-bee6-2351922d736d
Expiry Date
01/01/0001
Salary
Location
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jaipur
Job Category
Sales & Marketing
Description
Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Ensure maintenance of custome
Reference
7a5f57e8-11f9-4593-9ee4-af28cc581ff2
Expiry Date
01/01/0001