1. Full-Time
  2. Permanent
  3. Mama Shelter
  4. Sales & Marketing


, Belgrade, RS



EN - Sales Manager


Global Shared Platform

This vacancy has now expired. Please see similar roles below...

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description

The Sales Manager for Mama Shelter BELGRADE is responsible for driving the sales activities of the hotel in both the Rooms and Food and Beverage operation, while providing support towards the achievement of maximum profitability and growth in line with MAMA's vision and values and assisting in the execution of sales plans and strategies to expand the customer base. 

The Sales Manager reports directly to the Director of Sales with additional reporting responsibilities to the General Manager. 

Essential Duties and Responsibilities

  • Increases the sales of Mama Shelter's hotel and Food and Beverage operations while reaching targets and goals. 
  • Establishes, maintains and expands the customer base. 
  • Prospects new customers and creates customer loyalty. 
  • Canvasses customers by phone and organizes site inspections on property. 
  • Increases business opportunities through various routes, by targeting all markets (leisure, entertainment, corporate). 
  • Adheres to budgets and prepares monthly/revenue/expense forecasts. Assists in all front office financial operations, including group billing, verifying rates/discount, daily sales reconciliation, petty cash and room inventory controls. 
  • Boosts awareness of Mama Shelter in BELGRADE and on the market, be present during the main local events. 
  • In charge of welcoming celebrities, VIPs and key accounts representatives. 
  • Assists in managing competitive intelligence and local benchmarking. 
  • Compiles and analyzes sales figures. 
  • Collects customer feedback and guest survey. 
  • Maintains accurate records of all pricing, sales and activity reports. 
  • Provides timely, accurate, competitive pricing to maintain maximum profit margin. 
  • Controls expenses to meet budget guidelines.


Previous experience in sales in a high volume hotel 

Minimum of 5 years of sales experience on relevant or same position

University degree

Must possess excellent oral and written communication skills and good knowledge of English language. Additional language proficiency is a plus.

Good computer skills.

Ability to anticipate needs and wants of guests while balancing business needs of the Company.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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