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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Fairmont Fujairah Beach Resort, Dibba Al-Fujairah, United Arab Emirates

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REF34467O

Duty Manager (Russian-Speaker)

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

 

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

KEY ROLES & RESPONSIBILITIES

  • Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
  • Assist the Front Office Manager in all aspects of his/her duties
  • Ensure repeat guests and other VIPs receive special attention and recognition
  • Control room availability, room types, accuracy of room count and rate categories
  • Maximize occupancy, revenue & average rate while maintaining high service standards
  • Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
  • Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
  • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports and compile relevant statistics for front office
  • Approve upgrades and special amenities in absence of manager
  • Maintain inter-departmental relationships to ensure seamless customer service
  • Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
  • Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
  • Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
  • Work with the HR Manager to ensure productive departmental performance
  • Work with Finance in the preparation and management of the department’s budget
  • Adhere to OH&S policies and procedures and ensure all direct reports do the same

Qualifications

PERSONAL ATTRIBUTES

  • Good organisational skills
  • Good level of engagement with guests
  • Ability to manage a multi-cultural workforce
  • Excellent leadership & communication skills
  • Display high levels of integrity, dedication and support for continuous improvement
  • Flexible management style to meet the challenges of a changing work environment
  • Good knowledge of the entire Front Office Operations
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best
  • Knowledge of Opera Property Management System preferred

QUALIFICATIONS

  • Degree from School for Tourism & Hotel Management
  • Luxury experience in a 5* hotel is a must
  • Fluency in Russian language is mandatory

EXPERIENCE

  • Minimum 3 - 5 years’ relevant experience with at least 1 year as a Duty Manager

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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