Customer service Agent JAPANESE SPEAKER (顧客サービス担当者)

We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. 

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

Responsibilities:

•Answer all incoming calls in a friendly, energetic, and efficient manner.

•Listen attentively to questions and concerns and respond promptly with a

resolution according to company guideline

•Assist guests regarding hotel facilities, destinations, and Accor loyalty

program in an informative and helpful way.

•Handle customer complaints, provide appropriate solutions and alternatives

within the time limits; follow up to ensure resolution

•Offering a personalized customer service experience

•Assisting and resolving any guest complaints promptly and professionally to the

best of your ability.

•Meet personal and team targets

•E-mails handling Customer service activities

•Follow communication procedures, guidelines and policies

•Take the extra mile to engage customers

•Other related duties assigned as needed

Candidate requirements:

• The ideal candidate will have experience in a customer service setting,

hotel/resort reservationist, front desk agent, or equivalent work experience.

• 5 years’ work experience

• Native level in Japanese (Verbal/Written) and Business level English is a must.

• Effective in following and achieving department goals.

• Computer literate in Microsoft Windows applications required.

•Excellent communication skills, pleasant phone manners, excellent

time-management skills, and the ability to multi-task several systems

simultaneously.

•Strong interpersonal and problem-solving abilities

•Highly responsible & reliable

•Ability to work well under pressure in a fast-paced environment

•Ability to work cohesively as part of a team

•Ability to focus attention on guest needs, remaining calm and courteous at all

times

• Flexible working hours.