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  1. Full-Time
  2. Permanent
  3. NOVOTEL
  4. Sales & Marketing

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Novotel Cardiff Centre, Cardiff, United Kingdom

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REF23191X

Cluster Sales Manager

Region

Europe and North Africa



Job Description

Position Overview

  • The Multi-Site Hotel Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.
  • The Multi-Site Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department.
  • All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies & procedures; objectives and legal requirements.

Main responsibilities

Guest Centric

  • To present a professional, friendly and efficient impression of the Hotel at all times.
  • To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
  • To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments.
  • Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay.
  • To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner.
  • Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.

Operations

  • To maximize accommodation room sales and incremental revenue for supplementary departments such as food & beverage and MICE.
  • To achieve key performance relating to appointments, client interaction & account development.
  • Achieve new business targets and manage an agreed portfolio of accounts in order to retain and develop the business.
  • Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
  • Produce accurate, rapid cost calculations and respond to clients with quotations. 
  • Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction. 
  • Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
  • Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing and Senior Sales Manager.
  • Conduct Market research/telesales campaigns as required.
  • Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock.
  • To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications.
  • Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date Account Development Plan.
  • Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
  • Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
  • To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
  • To attend Sales meetings - weekly & monthly.
  • Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
  • Carry out any other reasonable tasks as required by the Director of Sales & Marketing or Senior Sales Manager.

General Administration

  • To attend fire refresher training programs periodically and to ensure that the hotel’s and department’s fire procedure is understood.
  • To respond to any changes in the department as dedicated by the needs of the industry, company or hotel.
  • Any suspicious activity or anything unusual must be reported immediately to the Supervisor/Duty Manager.
  • To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required.
  • To be flexible with the rota, be available to cover shifts over the weekend or during the night.
  • Responsible for reporting immediately to the Director of Sales & Marketing, Senior Sales Manager or any other appropriate Department Head, anything which considered being a health and safety hazard. 

Talent & Culture Responsibilities

  • Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
  • To be able to promote the hotel brand philosophy through his or her exemplary behaviors and excellent communication skills.
  • Polite and professional attitude to internal and external guests as well as colleagues and superiors.
  • To take pride in doing the job well, and to be a keen and motivated member of the Sales & Marketing team. 

Other

  • To be aware and show involvement in Planet 21 hotel and department role and activities.
  • Participate in monthly performance review in one-to-one meetings with the Director of Sales & Marketing or General Manager.
  • Internal cross training to be conducted in all other hotel departments for different positions to gain a general knowledge of the hotel operation as a whole unit.
  • To actively contribute to the qualitative and quantitative targets of the department.

Special Note

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Salary: £40k with 10%STIP

Job type: Full time, Permanent

 


Qualifications

  • Innovator 
  • Strong communication, negotiation and presentation skills. 
  • High energy, dynamic personality. 
  • Results-driven. 
  • Verbal, non verbal numerical and analytical abilities. 
  • Excellent negotiations and influencing skills. 
  • Able to drive actions that will add value to incremental spend. 
  • Team player – to be part of a developing commercial team
  • Minimum of 2 year in similar role

Additional Information

Special Note

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Information on the processing of personal data

When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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