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  1. Part-Time
  2. Permanent
  3. SOFITEL
  4. Rooms

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Sofitel Sydney Darling Harbour, Sydney, Australia

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REF32786E

Club Millesime Butler

Region

Luxury & Lifestyle



Company Description

Live the French Way, Discover Sofitel Darling Harbour.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.


Job Description

  • Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
  • Ensure personalised, efficient, luxury service is provided to all guests.
  • Embrace the service culture of Butler service.
  • Ensure all Food & Beverage is served according to Club Millesime standards and exceeds the expectations of our guests
  • To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction.
  • Embody the art of French hospitality through a “can do” attitude.
  • Perform tasks within a timely manner.
  • Liaise with Chef/kitchen brigade to ensure service times are adhered to.
  • Ensure all mis-en-place is completed prior to guests’ arriving.
  • Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
  • Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
  • Ensure that all Check-ins and Check-outs are processed smoothly, accurately and with a personal sense of welcome and farewell, in line with Sofitel Standards.
  • Ensure all details on the registration card are transferred to the guest’s reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.

Benefits, Rewards, Motivations

  • Industry benefits worldwide on accommodation, dining and lifestyle services.
  • Access to daily discounted coffee and Ambassador dinning menu. 
  • A unique training platform to enhance your skills and knowledge. 

Qualifications

  • Highly motivated with excellent attention to detail.  
  • Experience within a similar role.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand. 
  • Ability to work a rotating roster including weekends & public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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