- Full-Time
- Permanent
- ACCOR
- Others
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Aparthotel Adagio Abidjan Marcory (ouverture prochaine), Abidjan, Côte D’Ivoire
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REF22974P
CIV - Guest Expérience (H/F)
Region
India, Middle East & Africa
This vacancy has now expired. Please see similar roles below...
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Responsabilités principales :
- Veiller à l optimisation de la satisfaction et de la fidélisation des clients.
- Veiller à la réalisation des objectifs ALL des 2 hôtels : NOVOTEL et
- ADAGIO RECRUTEMENT, RPS, ACDC, MEETING PLANER, DINING OFFER, GET IT ALL
- Effectuer les tâches administratives relatives au programme de fidélité
- ALL
Missions principales :
- Préparer avec la FOM les séjours des clients, principalement ceux des VIP puis les accueillir
- Vérifier au quotidien les chambres attribuées aux VIP, s’assurer de la
- conformité avec leurs besoins, préférences et demandes spécifiques (lit
- bébé, drap supplémentaire etc.)
- Répondre , traiter et trouver des alternatives aux demandes , plaintes et
- réclamations des clients avant , pendant et après leurs séjours
- Faire vivre le programme de fidélité ALL dans l’hôtel (mise en place
- des techniques de recrutements, formations des heartists et champions
- ALL des autres départements)
- Suivre les indicateurs de satisfaction client via Trustyou, TripAdvisor
- etc. et autres supports et fichiers de suivi du programme ALL
- Entretenir les clients dans le lobby et les autres espaces de vente afin
- de s assurer de leur satisfaction proposer les cas échéants des
- alternatives en vue de leur fidélisation
- Avec le responsable banquet, veiller à la satisfaction des clients meeting.
Profil :
- Aisance relationnelle , sens du service , orienté client
- Avenant, proactif
- Discrétion, empathie
- Calme devant les sollicitations , résistance au stress
- Diplomate et Sens d u travail en équipe
Compétences clés et connaissances métier :
- Connaissance de Maitrise des langues étrangères (Anglais est un prérequis)
- Connaissance d’Opéra Cloud
- Connaissance approfondie de ACDC
- Connaissance de Résa Web
- Connaissance de Hotelink
Compétences clés associées :
- Maitrise des loisirs environnants et des sites touristiques de la ville et du pays
Note: Permis de travail pour les non-ivoiriens
Localisation : Poste basé à Abidjan
Disponibilité : Au plus tard 01 Avril 2024.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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