- Full-Time
- Permanent
- Accor
- Others
__jobinformationwidget.freetext.LocationText__
Aparthotel Adagio Abidjan Marcory (ouverture prochaine), Abidjan, Côte D’Ivoire
__jobinformationwidget.freetext.ExternalReference__
REF22974P
CIV - Guest Expérience (H/F)
Region
India, Middle East & Africa
This vacancy has now expired. Please see similar roles below...
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Responsabilités principales :
- Veiller à l optimisation de la satisfaction et de la fidélisation des clients.
- Veiller à la réalisation des objectifs ALL des 2 hôtels : NOVOTEL et
- ADAGIO RECRUTEMENT, RPS, ACDC, MEETING PLANER, DINING OFFER, GET IT ALL
- Effectuer les tâches administratives relatives au programme de fidélité
- ALL
Missions principales :
- Préparer avec la FOM les séjours des clients, principalement ceux des VIP puis les accueillir
- Vérifier au quotidien les chambres attribuées aux VIP, s’assurer de la
- conformité avec leurs besoins, préférences et demandes spécifiques (lit
- bébé, drap supplémentaire etc.)
- Répondre , traiter et trouver des alternatives aux demandes , plaintes et
- réclamations des clients avant , pendant et après leurs séjours
- Faire vivre le programme de fidélité ALL dans l’hôtel (mise en place
- des techniques de recrutements, formations des heartists et champions
- ALL des autres départements)
- Suivre les indicateurs de satisfaction client via Trustyou, TripAdvisor
- etc. et autres supports et fichiers de suivi du programme ALL
- Entretenir les clients dans le lobby et les autres espaces de vente afin
- de s assurer de leur satisfaction proposer les cas échéants des
- alternatives en vue de leur fidélisation
- Avec le responsable banquet, veiller à la satisfaction des clients meeting.
Profil :
- Aisance relationnelle , sens du service , orienté client
- Avenant, proactif
- Discrétion, empathie
- Calme devant les sollicitations , résistance au stress
- Diplomate et Sens d u travail en équipe
Compétences clés et connaissances métier :
- Connaissance de Maitrise des langues étrangères (Anglais est un prérequis)
- Connaissance d’Opéra Cloud
- Connaissance approfondie de ACDC
- Connaissance de Résa Web
- Connaissance de Hotelink
Compétences clés associées :
- Maitrise des loisirs environnants et des sites touristiques de la ville et du pays
Note: Permis de travail pour les non-ivoiriens
Localisation : Poste basé à Abidjan
Disponibilité : Au plus tard 01 Avril 2024.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Kolkata
Job Category
Rooms
Description
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeep
Reference
b353d06a-6997-42c5-97f1-03589049a068
Expiry Date
01/01/0001
Salary
Location
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Berkeley
Job Category
Finance
Description
The Director of Finance & Business Support (DOF) provides strategic leadership, functional guidance and valuable insights to Operations Leaders, Partners, Executive Committees and Department Heads for
Reference
d1001767-e825-4a41-8b61-ce1161eb1803
Expiry Date
01/01/0001
Salary
Location
ibis Kochi City Centre, Ernakulam, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Ernakulam
Job Category
Engineering & Maintenance
Description
Assist the Duty Engineer in the day to day activities of the operations and maintenance / repair of all engineering related plants, equipment, building services, general installations work carried out
Reference
f564fcf1-2d00-47c3-bf45-c295bb4f5f8e
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Food & Beverage
Description
Restaurant General Manager – French BrasserieAs the Restaurant General Manager, you will be responsible for overseeing all aspects of restaurant operations, ensuring high standards of service, and dri
Reference
54fc7fb5-1fa9-47e0-b33a-d3e2dd781a8a
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Talent & Culture
Description
Learning & Development ExecutiveThis position is responsible for supporting the training needs, designing learning programs, and coordinating their implementation to enhance employee skills and perfor
Reference
ff0596d9-e8e2-495e-bfcb-5dd135f747f9
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Talent & Culture
Description
Talent & Culture ExecutiveThis position is responsible for providing administrative support to colleagues in the Talent & Culture function to ensure the timely and accurate delivery of Talent & Cultur
Reference
da3463f3-d4f8-4bab-95e3-63427c4dea78
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Engineering & Maintenance
Description
CarpenterThis position is responsible for all internal and external works, as well as lock repair and replacement, and other duties assigned.Use, store, and maintain all hand tools including power han
Reference
1eaee263-8307-4d98-94c7-47a47b340c39
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Talent & Culture
Description
Learning & Development CoordinatorThis position coordinates training needs, learning programs, and implementation to enhance employee skills and performance. You will work closely with various departm
Reference
e070ce5c-39f6-43b8-b771-4f1aac09f606
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Sales & Marketing
Description
Digital & Web Marketing Executive (Hotel & Retail)This position is responsible for developing, implementing, and managing marketing campaigns that promote our company and its products or services. Enh
Reference
9cbd440d-fa9d-49e4-91c0-71cf3fecf3cb
Expiry Date
01/01/0001
Salary
Location
RIXOS WATERPARK QETAIFAN ISLAND, Lusail, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Sales & Marketing
Description
Social Media & Influencer Executive (Waterpark & Beach Club)Responsible for creating appealing and creative digital content with various social media platforms as well as generating social media marke
Reference
600b6455-d174-46a7-bf6a-23f5b16b44ff
Expiry Date
01/01/0001