- Full-Time
- Permanent
- ACCOR
- Others
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Sofitel Mexico City Reforma, Mexico City, Mexico
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REF14095O
Chief Concierge
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Informar al Director de Front Desk, las responsabilidades y funciones esenciales del trabajo que incluyen, entre otras, las siguientes:
- Agendar cualquier tipo de servicio que el huésped llegara a necesitar: reservaciones en restaurantes, confirmaciones de servicios, promociones, confirmación de vuelos o transportaciones hotel-aeropuerto o viceversa, entre otras.
- Reportar peticiones o quejas de huéspedes y organizar amenidades y cualquier petición fuera de lo convencional de los huéspedes.
- Ser una persona servicial, con presencia en el lobby a todas horas, ansioso por ayudar y apoyar a los huéspedes y resolver cualquier problema o solicitud que llegaran a tener.
- Asegurarse que el equipo de Concierge este siempre motivado y listos para hacer que los huéspedes tengan una experiencia inolvidable en Sofitel Mexico City Reforma.
- Habilidades desarrolladas en los siguientes: Sistema computacional del hotel, Microsoft Outlook, Microsoft Office (Word, Excel, Power Point) e internet.
- Facilidad de enseñar, corregir y motivar a los compañeros de equipo eficazmente.
- Experiencia y facilidad para trabajar bajo presión y hacer varias cosas a la vez.
- Experiencia en planear, organizar y ejecutar arreglos para momentos especiales de nuestros huéspedes con proveedores.
- Experiencia en presentar información a los huéspedes de manera educada, eficiente y convincente.
- Mantener y respetar la política de confidencialidad de huéspedes en todo momento.
- Tener habilidades de comunicación, escucha, ser amable y servicial.
- Apariencia profesional.
- La experiencia en otras áreas del hotel como Front Office o alimentos y bebidas puede ayudar.
- Debe ser organizado y orientado al detalle.
- Tener una comunicación oral y escrita impecable, en inglés y español, un tercer idioma ayuda mucho.
- Es necesario tener habilidades de servicio al cliente.
- Ser eficaz y eficiente con las tareas a desarrollar y hacer un seguimiento adecuado a las tareas pendientes.
- Sobresalir en un ambiente de ritmo rápido.
- Habilidad para saber manejar crisis y proveer apoyo.
- Proactivo, organizado, orientado al detalle, trabajo en equipo, flexible, empatico, sabe delegar tareas y auto motivado.
- Habilidades de relaciones interpersonales desarrolladas y disposición confiable hacia los huéspedes.
- Habilidades para manejo de tiempo son esenciales.
- Enérgico y entusiasta con abundantes ideas, con facilidad de pensar fuera de lo ordinario.
- Debe tener flexibilidad referente al horario de trabajo, incluso en horas extra.
- Entendimiento de cada perfil y necesidades de huéspedes en Sofitel y cadena Accor.
- Experiencia en Guest Service y antecedentes o estudios de turismo u hotelería.
- 5 años de experiencia en el departamento de Concierge.
- Participación o desarrollarse en la asociación de Les Clefs D’Ors para crecimiento y contactos dentro de la industria.
- Poseer una enorme disposición, ser amable, solidario servicial y ser un gran comunicador.
- Ingles indispensable.
- Tercer idioma deseable.
POSTÚLESE HOY MISMO: Ya sea que esté iniciando su carrera o buscando un empleo significativo, lo invitamos a visitar https://careers.accor.com para conocer más sobre Sofitel México Reforma... ¡y las extraordinarias oportunidades disponibles!
ACERCA DE SOFITEL MEXICO REFORMA
En el vestíbulo, rodeado de una decoración distintiva y un personal atento, la experiencia de Sofitel Hotels & Resorts es cálida, acogedora e incomparable. Continuando en restaurantes y bares intrigantes, chefs apasionados y bartenders le presentan especialidades francesas complementadas con lo mejor de la cocina local. Disfrute de una mezcla magistral del arte.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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