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  1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor

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Fairmont Amman, Amman, Jordan

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REF6481V

Butler

Region

Luxury & Lifestyle



Job Description

We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

 

Responsibilities and essential job functions include but are not limited to the following:    

 

  • Greet all arriving guests and offer a detailed orientation of their Rooms and its facilities. 

  • Establish good public relations with all guests

  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests

  • Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up

  • Always transmits guest requests and preferences accurately to the team

  • Receives, records, and distributes various reports via the Opera system

 

  • Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items. 

  • Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay. 

  • Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary. 

  • Ensures all the residents receive prompt and courteous service 

  • Assist guest with room and local information; make bookings and reservations as required by guest. 

  • Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance. 

  • Practices up-selling of the hotel products and facilities. 

  • Fully understands the difference of guest levels (VIP) 

  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 

  • Follows all policies and procedures ascertained by the hotel.  

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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