- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Sydney Darling Harbour, Sydney, Australia
__jobinformationwidget.freetext.ExternalReference__
REF38225S
Assistant Night Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Discover Sofitel Darling Harbour.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Please note that the required working hours for this role is 11pm - 7am
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Provide supervision and support to the Front Office team and other departments when required.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Be proficient in the use of all front and back office equipment.
- Implement training programs for all employees, conduct induction and skills training.
- Be aware of room availability and sensitively manage overbooking situations where relocations are required.
- Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
- Carry out reception duties as required.
- Assist, as required, calls for reservations.
- Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
- Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
- Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
- Highly motivated with excellent attention to detail.
- Experience within a similar role.
- Strong communication skills.
- Always display a professional appearance, representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full AU working rights are required for this role.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
You are at the heart of the hotel! As a Housekeeping Supervisor, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creatin
Reference
0870cc2b-a9a7-4063-b2aa-04ad5ed4dcd2
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Rooms
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Reference
16ea885b-8794-4543-8121-c873cc8d5f66
Expiry Date
01/01/0001
Salary
Location
Sofitel New York, New York, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
New York
Job Category
Rooms
Description
What is in it for you:You will be working for a FUN FRONT OFFICE TEAM!You will be exposed to all ACCOR Hotels Worldwide! What you will be doing:The Assistant Front Office Manager is responsible for
Reference
a35693d7-f1cc-45c7-b049-035499f7e9d2
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Moema Times Square, São Paulo, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
82620716-7122-4a93-a524-a3eb6256df38
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES PARIS METEOR AVENUE D'ITALIE, PARIS
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Ibis Styles Meteor 12 avenue de la Porte d'italie 75013 PARIS Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant
Reference
XEZAR368
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET ORLEANS SUD CO'MET, ORLEANS
Experience Level
Entry Level
Student
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Budget Sud Co'met à Orléans une Femme/Valet de chambre F/H, en CDI à temps partiel de 24h par semaine, à partir du 2 Octobre 2024. (9h à 14h - 16 chambres / jou
Reference
EVXZB042
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Ibirapuera Privilege, São Paulo, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
* Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades).• Org
Reference
57aa31ca-fc02-47d4-9c5a-abe27c9b1d35
Expiry Date
01/01/0001
Salary
Location
ibis Lagos Airport, Lagos, Nigeria
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Lagos
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
65b5c615-de17-4246-af9e-53a10f8b9471
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Summary of Responsibilities:Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging
Reference
2e3c1850-33b6-4e8e-914d-6adf7f5a3d35
Expiry Date
01/01/0001
Salary
Location
Sofitel Quiberon Thalassa sea & spa, Quiberon, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Vous souhaitez une expérience valorisante dans un établissement haut de gamme situé dans un cadre incroyable ? Alors ne cherchez plus ! En effet, nous recrutons un(e) valet/femme de chambre pour le s
Reference
ca92db3b-90d4-42a3-9292-368e32f45fbb
Expiry Date
01/01/0001