- Full-Time
- Permanent
- IBIS
- Rooms
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, Sydney, Australia
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REF48494Q
Assistant Manager
Region
PM&E
About the role
As an Assistant Manager at Ibis Sydney World Square, you will play a vital role in supporting the day-to-day operations of this vibrant hotel. Reporting to the Operations Manager, you will be responsible for overseeing the smooth running of the hotel, ensuring exceptional guest experiences and leading a talented team. This full-time role is based in the heart of Sydney CBD.
- Overseeing daily Hotel daily activity to deliver excellent customer service
- Monitoring staff performance and providing coaching and mentoring to develop the team
- Implementing and maintaining hotel policies, procedures and standards
- Analysing hotel performance data and making recommendations to improve efficiency and profitability
- Fostering a positive work culture and promoting teamwork amongst the hotel staff
- Handling guest enquiries and complaints in a professional and timely manner
- Significant experience (1-2 years) in a similar Assistant Manager or GSA ready to take the next step
- Strong leadership and people management skills with the ability to motivate and develop a team
- Excellent communication and customer service skills to liaise with guests, staff and other stakeholders
- Proficient in using hotel management software and data analysis tools
- A thorough understanding of hotel operations, including front office, housekeeping and food and beverage
- Relevant tertiary qualifications in Hospitality Management or a related field
What we offer
- Competitive salary and bonus structure
- Opportunities for career progression and professional development
- Discounted accommodation and dining at Accor Hotels
About us
Ibis Sydney World Square is a modern, centrally located hotel offering comfortable accommodation and excellent facilities for both business and leisure travellers. As part of the global Ibis brand, we are committed to providing a consistently high standard of service and creating memorable experiences for our guests. Join our team and be a part of our continued success.
Apply now
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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