Assistant Manager Guest Service - Front Office

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Responsibilities

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all Front Office employees.
• Attend and Directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Rooms Division Manager.
• Assists Rooms Division Manager formulating new procedures and directives in order to continue improve the Front Office Department..
• Log and inform Rooms Division Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual .
• Complete all duties, and ensure a concise hand over
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

BHM - 3-4 years of experience.