Assistant Manager Accounts Receivable

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

As the Assistant Manager, Accounts Receivable, you will be responsible for managing the accounts receivable function for Fairmont Mumbai. You will play a pivotal role in ensuring timely and accurate invoicing, credit control, collections, and reconciliation processes while maintaining strong relationships with guests and internal stakeholders.

Key Responsibilities:

• Invoicing: Coordinate with various departments to ensure accurate and timely preparation and issuance of invoices for guest bookings, events, and other revenue-generating activities.
• Credit Control: Evaluate the creditworthiness of guests and corporate clients, establish credit limits, and monitor credit exposures to minimize bad debt risks and ensure timely payments.
• Collections Management: Implement effective collections strategies to follow up on overdue accounts, resolve billing disputes, and negotiate payment arrangements with customers while preserving positive relationships.
• Cash Application: Ensure accurate and timely posting and allocation of customer payments, including checks, credit card payments, and wire transfers, to customer accounts in the accounting system.
• Accounts Reconciliation: Reconcile accounts receivable balances, resolve discrepancies, and investigate unreconciled items to ensure accuracy and completeness of financial records.
• Billing Disputes: Investigate and resolve billing discrepancies, disputes, and other issues raised by guests or internal stakeholders in a timely and professional manner.
• Customer Relations: Build and maintain strong relationships with guests, corporate clients, and internal departments to facilitate prompt payment processing, address billing inquiries, and enhance overall customer satisfaction.
• Reporting and Analysis: Prepare regular reports and analysis on accounts receivable aging, collections performance, cash flow projections, and customer creditworthiness for management review and decision-making.
• Process Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements in accounts receivable processes, and collaborate with cross-functional teams to implement solutions.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 3 years of experience in accounts receivable or finance roles, preferably in the hospitality industry or a related field.
• Strong knowledge of accounts receivable processes, credit management principles, and billing practices.
• Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Excel.
• Excellent communication, negotiation, and interpersonal skills.
• Detail-oriented with a focus on accuracy and precision in data entry and reconciliation.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.