- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
__jobinformationwidget.freetext.ExternalReference__
REF47546D
Assistant Front Office Manager
Region
Luxury & Lifestyle
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include, but are not limited to, the following:
- Assists the Director of Front Office Operations in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Royal Service/Switchboard and Guest Services/Front Desk.
- Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Responsible for achieving department goals (All Brand pillars - LQA/EES/VOG/Financials).
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations. Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Performs Duty Manager Shifts. Participates in department meetings.
- Provides supervision, training, direction and leadership to Front Office staff.
- Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel.
- Maintains grooming and appearance standards for all Front Office Staff.
- Manages and enforcing all Hotel policies and procedures.
- Assists the Director of Front Office in planning and organizing the Front Office Operation
- Manages the Front Office operation in the absence of the Director of Front Office
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other function related duties and projects as assigned
Qualifications:
- An undergraduate degree in Hospitality Management is strongly preferred
- At least five years of progressive experience within a luxury hotel environment is required
- International experience within a luxury hotel brand is required
- Experience in unionized work environment with a minimum of two years’ experience in a Rooms Division Department Head or Senior Leadership capacity is required
- Proven track record of delivering top quartile guest satisfaction, financial results, colleague engagement and brand adherence
- Proven strong supervisory/leadership skills and the ability to consistently meet high levels of service excellence
- Dynamic, enthusiastic, flexible and creative leader who thrives under pressure and can perform multiple functions in a fast-paced, changing environment
- Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
- The ability to demonstrate an understanding of mechanical concepts and systems used in industrial laundry facilities is required
- Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment
- Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
- Proven strong organizational and analytical skills
- Exemplary written, verbal and problem solving communication skills
- Knowledge of MS Office programmes is required; knowledge of Opera, Property Manager, at an advanced level is preferred
Physical Aspects of Position (include but are not limited to):
- Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis Sorocaba, Sorocaba, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sorocaba
Job Category
Rooms
Description
Garantir a arrumação e limpeza dos apartamentos e áreas públicas, conforme o estilo e parâmetros de qualidade requeridos pela marca. Colocar o cliente no “coração” de tudo o que for realizado, a fim d
Reference
a37890d2-ae7e-4e66-915c-79d7793b1214
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Bienvenido al corazón del hotel! Como Camarista deberas asegurarte que nuestros huéspedes disfruten de un espacio impecable y acogedor, contribuyendo así a crear experiencias inolvidables para ellos.
Reference
f4a3393e-13fb-4b9f-b813-a1260990478b
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
What you’ll doWe are looking for a Call Center Agent (PBX) to join the pre-opening team at SLS Barcelona. Under the guidance of the Call Center Supervisor, you will provide telephone customer service
Reference
e487e533-6cc6-4b65-a6c4-9df6fc874075
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Summary of Responsibilities:Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging
Reference
2e3c1850-33b6-4e8e-914d-6adf7f5a3d35
Expiry Date
01/01/0001
Salary
Location
, Hamilton, Bermuda
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Summary of Responsibilities:Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engagi
Reference
73a65b71-4698-4ba8-a320-29e8674cbfec
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
What you’ll doWe are looking for a Guest Experience Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a nat
Reference
b9718892-35b0-4c3c-b7a3-b8ca2de79ba4
Expiry Date
01/01/0001
Salary
Location
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Sonoma
Job Category
Rooms
Description
As Guest Relations Specialist, you will be an ambassador of our hotel, providing exceptional personalized service to our most valued guests. Your role will focus on delivering a seamless pre-arrival e
Reference
9a0d0efb-d863-4761-9acd-4bcddbd5d7e9
Expiry Date
01/01/0001
Salary
Location
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
- Realizar limpeza, arrumação e organização dos apartamentos e demais áreas. - Conservar a limpeza e arrumação de todos os apartamentos vagos- Zelar pela limpeza do corredor e hall do elevador.- Mante
Reference
9eba8c7c-67e8-409e-8fe6-c9996553dbeb
Expiry Date
01/01/0001
Salary
Location
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Controlar o enxoval, bem como das roupas dos hóspedes, efetuando a coleta e entrega à lavanderia externa e conferindo a quantidade de entrada e saída.Controlar o estado de conservação do enxoval e uni
Reference
f7f664d6-9eed-4995-93dd-ad5e47346277
Expiry Date
01/01/0001
Salary
Location
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Garantir a disponibilidade de apartamentos limpos e arrumados, bem como a organização e limpeza das áreas públicas, de acordo com o estilo da marca de atuação. Realizar os controles e conferências d
Reference
282edb03-ef80-4ce2-9113-c87653cb2330
Expiry Date
01/01/0001