AM Housekeeping

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• Leadership and Staff Management:

  • Assist in managing, supervising, and training the housekeeping team, including room attendants, public area attendants, laundry staff, and supervisors.
  • Lead by example, ensuring that all housekeeping staff understand and adhere to the hotel’s luxury standards and service protocols.
  • Develop and manage staff schedules, ensuring appropriate staffing levels to meet the demands of the hotel.

• Daily Operations:

  • Oversee the day-to-day housekeeping operations, ensuring that all guest rooms, suites, public areas, and back-of-house areas are cleaned, maintained, and presented to the highest standards.
  • Conduct regular inspections of guest rooms and public areas, ensuring that they meet or exceed the hotel’s cleanliness and presentation standards.
  • Address guest complaints or requests promptly, ensuring a swift resolution that maintains the hotel’s reputation for excellence.

• Inventory and Supplies Management:

  • Assist in managing the inventory of linens, cleaning supplies, and guest amenities, ensuring that stock levels are maintained without exceeding budgetary constraints.
  • Coordinate with suppliers to ensure the timely delivery of high-quality supplies and manage the storage and organization of these items efficiently.
  • Monitor usage and minimize waste, ensuring cost-effective operations while maintaining luxury standards.

• Quality Assurance:

  • Implement and maintain strict housekeeping procedures and standards to ensure consistency across all areas of the hotel.
  • Support ongoing staff training programs, focusing on luxury service delivery, attention to detail, and guest interaction.
  • Work closely with the Housekeeping Manager to review and update cleaning protocols, incorporating best practices and new industry trends.

• Health, Safety, and Compliance:

  • Ensure that all housekeeping activities comply with health and safety regulations, including the correct and safe use of chemicals and cleaning equipment.
  • Conduct regular safety audits and ensure that all housekeeping staff are trained in and adhere to safety protocols.
  • Collaborate with the maintenance department to address any safety or maintenance issues promptly.

• Guest Relations and Service Excellence:

  • Engage with guests to ensure their satisfaction with housekeeping services, addressing any special requests or concerns with professionalism and discretion.
  • Implement guest feedback to continuously enhance service quality, contributing to an exceptional guest experience.
  • Coordinate with the Front Office, Food & Beverage, and other departments to ensure seamless service delivery.

• Administrative Duties:

  • Assist in maintaining accurate housekeeping records, including staff attendance, inventory logs, maintenance requests, and quality control reports.
  • Support the preparation of reports on departmental performance, including budget adherence, staff productivity, and guest satisfaction metrics.
  • Participate in management meetings and contribute to strategic planning for the housekeeping department.

• Team Collaboration:

  • Work closely with other departments, such as Front Office, Food & Beverage, and Maintenance, to ensure the hotel operates smoothly and guest expectations are consistently exceeded.
  • Step in to manage the housekeeping department in the absence of the Housekeeping Manager or Executive Housekeeper.

Relevant Degree with 2 Years Experience in the same Role 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.